Nowadays, hoteliers can not only rely on their hotels’ amenities, looks, or standardised services, they need to offer more. Happy customers is the key for success in the hotel business. Customer satisfaction is therefore increasingly important and knowing your guests’ needs has become a must for hoteliers. So hoteliers should make efforts to distinguish themselves from the competition. 3 Tips to Improve Your Hotel’s Customer Care Below you find 3 useful tips that will help you to improve your hotel’s customer care. 1. Provide a Tailored Exclusive Experience Terms like “Up-selling”…
