Putting AI into the hands of people with problems to solve

As Media Lab students in 2010, Karthik Dinakar SM ’12, PhD ’17 and Birago Jones SM ’12 teamed up for a class project to build a tool that would help content moderation teams at companies like Twitter (now X) and YouTube. The project generated a huge amount of excitement, and the researchers were invited to give a demonstration at a cyberbullying summit at the White House — they just had to get the thing working. The day before the White House event, Dinakar spent hours trying to put together a…

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