It’s a familiar story. Tens of millions of U.S. workers toil away in insecure, low-paid jobs in retail and services. It seems clear why companies keep wages low: more profits for ownership. Yet several successful firms in these industries — Costco, Trader Joe’s, QuikTrip — pay workers more and are still very profitable. Why don’t more companies try this? The answer isn’t simple. But that’s why it interests Hazhir Rahmandad, an associate professor at the MIT Sloan School of Management who is an expert in system dynamics — the study…
