In association withTP A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time for meaningful customer interactions—but generative AI is changing this reality. By automating routine workflows, AI augments the efforts of live agents, freeing them to do what they do best: solving complex problems…
