Steven Spear SM ’93 analyzes the framework of relationships and interactions by which an organization runs, to better harness the intellectual horsepower distributed throughout the enterprise. In almost any industry, some few companies dramatically outperform their peers and near-peers, generating and delivering far more value to society by getting far more yield out of the resources and opportunities available to them, says Spear. These companies do so because they far better manage the organization’s “social circuitry” — the overlay of processes, procedures, and routines by which the work of individual…
